By using Astrologia por Shelly Gonella, you agree to these conditions. If you do not agree, do not use the service. Items 11 to 22 form the Privacy Policy and explain how your personal data is handled, in accordance with the Brazilian General Data Protection Law (Law No. 13.709/2018 — LGPD).
This is a translation, offered so that you can read the document in your own language. The service is provided by a Brazilian company and governed by Brazilian law. In the event of any divergence between this text and the Portuguese original, published at shellygonella.com/termos.html, the Portuguese version prevails.
Part I · Terms and conditions of use
1. Who provides the service
Registered name: Shelly Gonella Astrologia & Cartomancia Ltda.
Trading name: Shelly Gonella Astrologia & Cartomancia
CNPJ (Brazilian company number): 68.151.432/0001-37
Address: Rua Antônio Fabiano Rodrigues, 97, Box Chalé — Jardim Santa Maria, Porto Ferreira/SP, Brazil, postcode 13.660-348
Contact: suporte@shellygonella.com
2. What is offered
- Free: calculation of the birth chart (wheel, positions, houses and aspects), compatibility synastry, horoscope by sign and lunar calendar.
- Paid: written astrological analyses, delivered to your library inside the site.
The astronomical calculations are made from the birth data you provide. The accuracy of the result depends entirely on the accuracy of that data — in particular the time and the place, which determine the Ascendant and the houses.
3. Nature of the content
Astrology is a tool for self-knowledge, not a predictive science. The analyses are interpretative and do not replace medical, psychological, legal or financial advice. No decision about health, money, contracts or relationships should be taken solely on the basis of them. We do not guarantee results, accuracy or outcomes.
4. How the readings are built
This item explains the path that runs from your birth data to the text that arrives in your library. It is here because whoever buys has the right to know how what they bought is made.
First, the calculation. From the date, the time and the place you provide, the system calculates the real astronomical positions of that instant: the planets in the signs, the houses, the aspects between them. That is ephemeris arithmetic, not interpretation — two charts with the same three pieces of data give exactly the same result.
Then, the reading. The calculated positions are interpreted according to the Shelly Gonella Method, which is the astrologer's own body of reading practice: the study material, the criteria for weighing the positions against each other, and the way each configuration is handled. It is that body of practice that decides what is said about a chart and what is not.
Finally, the writing. The text is written with the support of automated writing technology, applied to the already calculated positions and to the material of the method. It is not ready-made text per sign: each analysis is assembled from the specific combination of that chart, and two people with the same Sun sign receive different texts.
No reading is reviewed one by one by a person before being delivered. If a text of yours arrives with an error, with repetition, or with something the chart does not support, write to the contact in item 1: we will redo it or refund you, as you prefer.
5. Account
- You must be 18 or older to create an account.
- You are responsible for keeping your password secret and for the actions taken in your account.
- Giving false data about other people, or other people's data without their permission, is grounds for closing the account.
- You may ask for the account to be deleted at any time through the contact in item 1.
6. Payment and delivery
- Prices are in Brazilian reais (BRL) and are those shown at the moment of purchase.
- Payment by credit card (in up to 12 instalments) or Pix, processed by Mercado Pago.
- With Pix, the order is only released after payment is confirmed.
- Delivery time: the analysis is available in your library within 1 hour of payment being confirmed — usually well before. If there is a technical failure, the system tries again automatically, at no extra cost and with no loss of the order.
- Delivery is 100% digital — there is no physical shipping.
7. Right of withdrawal and refund
Under article 49 of the Brazilian Consumer Protection Code, you may withdraw from the purchase within 7 calendar days of contracting, with a full refund of the amount paid. Just write to the contact in item 1.
Beyond that, we refund in full if the analysis is not delivered through a fault of ours.
8. Personal use and intellectual property
The analysis you buy is for personal use. The delivered text is yours to read, keep and print. It may not be resold, redistributed commercially or published as if it were your own. The brand, the method, the design, the site texts and the calculation engine belong to the company named in item 1.
9. Acceptable use and availability
The following is not allowed: attempting to bypass payment; accessing restricted areas without authorisation; automating requests in a volume that harms the service; or using the platform to process other people's data without their permission.
We do what we can to keep the service running, but it may be unavailable for maintenance or because of a supplier failure. Interruptions do not in themselves give rise to compensation — but an analysis that was paid for and not delivered is always refunded or redone.
10. Governing law and jurisdiction
Brazilian law applies. The courts of the consumer's domicile are elected to settle any disputes, in accordance with the Brazilian Consumer Protection Code.
Part II · Privacy policy (LGPD)
11. Privacy: who controls the data
Registered name: Shelly Gonella Astrologia & Cartomancia Ltda.
CNPJ: 68.151.432/0001-37
Head office: Porto Ferreira/SP, Brazil — the full address is in
item 1
Contact for privacy matters:
suporte@shellygonella.com
It is through this e-mail that you exercise any of the rights in item 18. As a small processing agent, there is no formally designated data protection officer — this is the communication channel provided for in ANPD Resolution CD/ANPD No. 2/2022.
12. Data collected and purpose
We collect only what providing the service requires, and each piece of data has a declared purpose:
- Name — to personalise the chart and the analysis.
- Date, time and place of birth — to calculate the astronomical positions. Without those three the chart does not exist.
- E-mail — access to the account, delivery of the analyses and communication about the order.
- Telephone (WhatsApp) — sending your analysis as a PDF and communication about the order. It is asked for when buying an analysis, and used only to talk to you about what you bought: it does not go into a broadcast list, it receives no marketing and it is not passed to third parties.
- Password — authentication. Stored encrypted, never in readable text.
- Payment data — to process the charge. See item 15.
- Menstrual calendar (sensitive health data) — the days you mark in the Lunar Horoscope's menstrual calendar: the start and end of your period and the day you took the pill. They are used to work out, on your own device, the prediction of the next period, of ovulation and of the fertile window. Only you read these days. No one on the team has access to them, no analysis or horoscope in the app uses them, and they go to no supplier — including not entering the writing step described in item 4. Marking is optional, and unmarking deletes the row at once.
- A second person's data — to calculate the second chart in the couple, business partner, friendship and children analyses. See item 17.
We do not sell your data, we do not hand it over for advertising and we do not profile. It is used to provide the service you contracted — and item 15 says, one by one, who else touches it for that to be possible.
13. Data collected automatically
- Device time zone — used to show the correct times for the horoscope and the Moon.
- Notification subscription (push) — only if you turn notifications on; it is a browser identifier, not a personal identification.
- Technical access data — server and hosting logs, with IP and time, kept for security and in accordance with the Brazilian Internet Civil Framework.
- Failure diagnostics — when something goes wrong in your browser, we record the error message, the page address and the browser model, so that we can fix it. We use no external monitoring service: it all stays in our own database, for up to 90 days. The error record does not store your IP. To stop anyone from flooding that record, we keep a separate anti-abuse counter that stores only a scrambled code of the IP together with the time, generated with a secret key of ours — without that key it is not possible to go back from the code to the address. That counter is not linked to any recorded error and is deleted within 2 hours.
- Navigation steps — we record that somebody reached the site, generated a chart, opened a product or completed a purchase, so that we know where the site gets in people's way. With no cookie and no identifier linking one visit to the next: each open tab draws a number that serves only to group the steps of that visit and disappears when you close the page. There is no profile, there is no advertising, and those records are also deleted after 90 days.
14. Legal basis for each processing
| Purpose | Legal basis (LGPD art. 7) |
|---|---|
| Calculating and delivering the chart and the analyses you asked for | Performance of a contract (item V) |
| Keeping your chart in your account | Consent (item I) |
| Sending daily horoscope notifications | Consent (item I) — revocable at any time in the app itself |
| Processing payments and issuing tax documents | Legal obligation and performance of a contract (items II and V) |
| Keeping the days you mark in the menstrual calendar | Specific, highlighted consent for sensitive health data (art. 11, item I) — given by you when you mark, and revoked when you unmark or delete the account |
| Preventing fraud and keeping the service secure | Legitimate interest (item IX) |
| Diagnosing failures and understanding where the site gets in the way | Legitimate interest (item IX) — with no profiling and no sharing |
15. Who we share with
Sharing is limited to the suppliers without which the service would not exist, and each one receives only what its function requires:
- Infrastructure — hosting of the site and the database, where your account, your charts and your analyses live.
- Payment — the charge is processed by Mercado Pago. Your card data goes straight to them and does not pass through our servers.
- Writing of the interpretations — for the step described in item 4, only the already calculated astrological data and your first name go out. Your date of birth does not go out, your e-mail does not go out, and the content is not used to train models.
- Locating cities — to find the coordinates and the time zone of your place of birth, we consult public map services. The name of the city you typed goes out and, in the following request, the coordinates found. Your date and your time of birth do not go out.
Some of these suppliers operate on servers outside Brazil. The international transfer takes place under article 33 of the LGPD, with contractual guarantees of equivalent protection.
You have the right to know which companies they are, one by one, by name. Just ask through the e-mail in item 1: it is the right in article 18, item IX of the LGPD, and the answer comes within 15 days.
16. How long we keep it
- Account and charts: for as long as the account exists. When the account is deleted, we erase the data within 30 days.
- Purchased analyses: they stay available in your library for as long as the account exists.
- Tax records of purchases: 5 years, by legal obligation.
- Access logs: 6 months, in accordance with the Brazilian Internet Civil Framework.
- Failure diagnostics and navigation steps: 90 days, deleted automatically.
- Charts generated without registering: they are not associated with you — the calculation is made and returned on the spot.
17. Other people's data (synastry, couple, business partners, children)
Some analyses require the birth data of a second person. By providing it, you declare that you have that person's permission to do so, and you take responsibility for that declaration. If the second person wants their data erased, they need only write to the contact in item 1 — we will comply even if the request does not come from whoever bought.
18. Your rights
The LGPD (art. 18) guarantees you, at any time and free of charge:
- To confirm whether we process your data and to access it;
- To correct incomplete, inaccurate or out-of-date data;
- To ask for anonymisation, blocking or erasure of unnecessary data or data processed in breach of the law;
- To request portability to another supplier;
- To erase data processed on the basis of your consent;
- To know who we share your data with, with the name of each company;
- To withdraw consent — including by turning notifications off in the app itself;
- To object to a processing and to petition the ANPD.
To exercise any of them, write to the contact in item 1. We answer within 15 days.
19. Security
All traffic is encrypted (HTTPS). Passwords are stored hashed and never in readable text. Access to the database is controlled by per-user policies, so that each account reaches only its own data. No system is infallible: in the event of an incident with relevant risk, we will inform you and the ANPD, in accordance with article 48 of the LGPD.
20. Cookies and local storage
We use no advertising cookies and no third-party tracking cookies. We use only the browser's local storage to keep you signed in and to remember the progress of analyses being produced. There is no advertising profiling.
21. Children and adolescents
The service is intended for people aged 18 or over. Charts for children (the "Child's Chart" product) are contracted by parents or guardians, who answer for the authorisation of the data provided.
22. Changes
This document may change. The version in force is always the one published on this page, with the date shown at the top. Relevant changes will be announced on the site and, when the processing depends on consent, we will ask for a new acceptance — the version shown at the top is the same one recorded with your consent.
23. Contact
For questions, refund requests, exercise of LGPD rights or any
privacy matter:
E-mail: suporte@shellygonella.com
Data controller: Shelly Gonella Astrologia & Cartomancia Ltda.,
identified in item 1.
Part III · Buyers in the European Union
The three items in this part apply to anyone buying while resident in a European Union country. They add to the rest of the document and, wherever they are more protective, they prevail over items 7, 10 and 18. For buyers in Brazil, nothing changes.
24. Buyers in the European Union: right of withdrawal
If you reside in the European Union, you have 14 days from the conclusion of the contract to withdraw from the purchase without giving a reason and at no cost, with a full refund. This is the period set by Directive 2011/83/EU, and it is longer than the 7 days in item 7 — this one applies.
To exercise it, simply write to the contact in item 23. No justification is needed. The refund is made through the same payment method used for the purchase, within 14 days of your request.
The digital content exception, and when it applies. The same directive provides that the right of withdrawal ceases once delivery of digital content begins within the period, provided two things happen at the moment of purchase: you expressly request that performance begin immediately, and you acknowledge that by doing so you lose the right.
Both requirements are cumulative and must be collected on the purchase screen. Until that express request and that acknowledgement are collected, the 14-day period applies in full — including after the reading has been delivered and read. This is written here because it is the situation today, not a hypothesis.
25. Data protection in the European Union (GDPR)
When you buy while resident in the European Union, the processing of your data is subject to Regulation (EU) 2016/679 (GDPR) in addition to the LGPD. The controller is the company identified in item 1.
The legal bases, in GDPR terms. They are the same purposes as item 14, read through Article 6:
| Purpose | Legal basis (GDPR art. 6) |
|---|---|
| Calculating and delivering the chart and the readings you ordered | Performance of a contract — point (b) |
| Keeping your chart in your account and sending horoscope notifications | Consent — point (a), withdrawable at any time |
| Processing payments and meeting tax obligations | Legal obligation and performance of a contract — points (c) and (b) |
| Preventing fraud and keeping the service secure | Legitimate interests — point (f) |
Transfers outside the European Union. The servers holding your account, your charts and your readings are outside the European Economic Area, and so are some of the suppliers in item 15. These transfers take place under Chapter V of the GDPR, relying on the contractual safeguards of those suppliers. You have the right to request the list of these companies by name, and a copy of the safeguards that apply, through the contact in item 23.
Your rights under the GDPR. In addition to those in item 18, Articles 15 to 22 give you: access, rectification, erasure, restriction of processing, portability, objection to processing based on legitimate interests, and the right not to be subject to automated decisions producing legal effects. You may also withdraw consent at any time, without affecting processing carried out before the withdrawal.
Response time: one month, under Article 12(3) — not the 15 days in item 18. Whichever period is shorter for your case is the one that applies.
Complaint to a supervisory authority. Under Article 77, you may complain to the authority in your country without contacting us first. In Portugal that is the CNPD, in France the CNIL, in Germany the authority of your federal state. Every EU country has one.
26. Governing law for European consumers
Item 10 chooses Brazilian law, and that remains the case. But that choice does not deprive you, as a consumer resident in the European Union, of the protection of the mandatory rules of the country where you live — as set out in Article 6 of Regulation (EC) 593/2008 (Rome I).
In practice: wherever the law of your country is more protective than Brazilian law, your country's law applies, and you may bring proceedings in the courts where you live.